ITSM Change Management: What Is It? Why Do I Need It? How Do I Get It?

ITSM Change Management:  What Is It? Why Do I Need It? How Do I Get It?

Where: Four Points Sheraton Hotel and Conference Center
1125 Boston Providence Turnpike
Norwood, Massachusetts 

Carpool information to this event can be found here.

When: Tuesday, November 13, 2018
9:00am - 3:00pm 
Note: Registration starts at 7:30am

Workshop Organizer: Marshall White of University of New Hampshire

Registration Fee:
NERCOMP Member:$145
Non Member $290
Your registration includes unlimited am and pm breaks and lunch.

Event Overview

Part 1: ITSM Change Management (1st in a 4 Part IT Service Management Series)
Part 2: ITSM Overview/Service Catalog: January 23, 2019 (Southbridge, MA)
Part 3:  User Experience, February 28, 2019 (UMass-Amherst)
Part 4:  Incident Management, June 11, 2019 (Waltham, MA)

Effective change management is foundational to successful IT Service Management.  Ensuring that all changes to core infrastructure and systems required to provide essential services are assessed for risk, planned, communicated, tracked, and reported on in a standardized way helps bring order to the chaos change naturally creates.  This order allows the IT organization to minimize the frequency and severity of change-related incidents, problems, and outages. Implementing an ITSM-centric change management model helps establish and maintain the balance between the need for changes and the potential negative impacts inherent when changes are made.  

Join your colleagues from IT departments at UNH, NEU and WPI while we share, in hands-on sessions, our experience implementing the ITSM process of Change Management. We will be using hypothetical changes in exercises that will be interactive. 

Session Outcomes:
What is Change Management?
 - What are the Roles and Responsibilities of people in my organization?
 - What is a Change Advisory Board, and what do they do?
 - How to assess the risk of changes and why categorizing changes by risk matters 
 - What is a typical process – i.e. what does the workflow look like? 
 - What the relationship is between Changes, Outages, Incident Management and Problem Management 
 - What were key challenges of implementing this process at our institutions?

Registration Cancellation Policy:
By clicking on the "Register Now" button, you are indicating a commitment to attend and will be held responsible for the registration fee. Your fee can be refunded if you notify us of a cancellation at least 8 days prior to the event via email to

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