7:30am - 9:00am   Coffee & Registration

9:00am - 9:15am   Introductions
Introduce of ITSM Change management group

9:15am - 10:25am   Part I. The Big Picture: What Is It? Why Do I Need It?
Speakers: 
Mark Taricco, Director of Systems Operations, Worrcester Polytechnic University 
Kevin Wheeler, Service Delivery Manager, Worcester Polytechic University 

Mark and Kevin will set the context for the day. Then each representative from our New England schools will share their organization’s story and their desired outcomes form the ITSM Change management process.

Rori Boyce-Werner, Information Security Compliance Program Manager, University of New Hampshire
Rori will speak to two IT Change Management projects from a corporation and from the University of New Hampshire

Matt Wollman, Senior ITSM Analyst, Northeastern University
Mark Taricco, Director of Systems Operations, Worrcester Polytechnic University 
Matt and Mark will share their organization’s story.

10:25am - 10:35am   Break

10:35am - 12:15pm   Games of Change!  - Part II
What constitutes a Change?

- What are industry standards for types of changes? How are those defined?
- Break out in groups:  Risk Assessment for changes: Scenarios
- Determining Service Criticality
- Scheduling Changes Calendaring the change requests

Teams prepare for after lunch proposal to the Mock Change Advisory Board

Facilitators: 
Rori Boyce-Werner, Information Security Compliance Program Manager, University of New Hampshire
Mark Taricco, Director of Systems Operations, Worrcester Polytechnic University 
Kevin Wheeler, IT Service Delivery Manager, Worcester Polytechnic University
Marshall White, Senior Manager, University of New Hampshire
Matt Wollman, Senior ITSM Analyst, Northeastern University

12:15pm - 1:15pm   Lunch

1:15pm - 2:15pm   Part I.  Organizational Change Management…for Change Management
Implementing Change Management and how the organization adapted/adopted  

Speakers:
Rori Boyce-Werner,  Information Security Compliance Program Manager, University of New Hampshire
Mark Taricco,  Director of Systems Operations, Worrcester Polytechnic University 
Matt Wollman, Senior ITSM Analyst, Northeastern University

Part II. Groups Present their Change to the Mock Change Advisory Board

2:15pm – 3:00pm   Panel Discussion with Experts – Q&A and Moderated
Moderator: Marshall White, Senior Manager, University of New Hampshire

Panelists: 
Rori Boyce-Werner, Information Security Compliance Program Manager, University of New Hampshire
Mark Taricco, Director of Systems Operations, Worrcester Polytechnic University 
Kevin Wheeler,  IT Service Delivery Manager, Worcester Polytechnic University
Matt Wollman, Senior ITSM Analyst, Northeastern University

3:00pm   End