Better, Faster, Stronger: Training Student Workers for your Service Desk

Where: Four Points Sheraton Hotel and Conference Center
1125 Boston Providence Turnpike
Norwood, Massachusetts 
Directions to the Four Points Sheraton

When: Friday, November 13, 2015
9:00 am - 3:15 pm 

Registration Fee:
NERCOMP Member: $130
Non Member $260
 

Event Overview

What kind of training will best prepare student workers to be effective employees at a higher education IT Service Desk? Student employees play a major role in the daily operations of a Service Desk. Providing effective training to students guarantees an efficient Service Desk that provides the highest quality of service. Training student employees is also a valuable opportunity for supervisors to learn more about students and for students to get to know each other.

This workshop will discuss different training strategies for student workers, including soft skills training, technical training and team-building exercises, and the value that area type of training has for student employees. Participants will leave with a better understanding of how to develop a training program, implementation strategies and ideas for evaluating the effectiveness of a training program after completion.

Attendees will hear from several professionals who conduct student employee training on a yearly and on-going basis. In addition, attendees will have the opportunity to share ideas and experiences.

This workshop is a great opportunity for anyone that works with student workers or is planning to start a student worker program of their own to share ideas and gain insight about effective training exercises.

Session Outcomes:
- Attendees will leave with a better understanding of how to develop a training program for their student employees.
- A better understanding of Implementation strategies.
- Ideas for evaluating the effectiveness of the training after completion.

Registration Cancellation Policy:
By clicking on the "Order Now" button, you are indicating a commitment to attend and will be held responsible for the registration fee. Your fee can be refunded if you notify us of a cancellation at least 8 days prior to the event via email to nercomp@nercomp.org.

Event Disclaimer:
NERCOMP reserves the right to use any photographs or other mechanical recordings taken at NERCOMP events in promotional materials. No mechanical recordings of any kind may be used at NERCOMP events without the prior written consent of NERCOMP organizers and presenters. The views and opinions expressed at NERCOMP events do not necessarily reflect those of NERCOMP, nor does NERCOMP make any representation regarding the information presented at NERCOMP events.