7:30am – 9:00am Registration and Coffee

9:00am – 10:15am Quinnipiac University: Evolving your Student Worker Training
Speakers:
Shauncey Coleman, MSW Graduate Student - STAR Program Coordinator, Quinnipiac University
Stephanie Javarauckas, STAR Supervisor, Quinnipiac University
Bill Murphy, Technology Center Manager, Quinnipiac University

The Tech World is an ever changing beast and training needs to change along with it or you will fall behind. Especially in this time of tightening purse strings, the demand to do more with less is ever growing. Properly utilizing and training your student workers is at the forefront of doing more with less. This presentation will explain how QU is able to adapt to the changing needs of the university with a smaller student work force by tweaking training but also listening to the student workers themselves and what they want to get out of training.

10:15am - 10:30am Break

10:30am – 11:30am Building a Framework for Ongoing Technical and Soft Skills Training
Speaker: Jeremy Anderson, Manager of Academic Computing, American International College

This session will outline the strategies employed in the Academic Computing department to develop student workers’ technical competence and soft skills. Shared also will be a performance review system that evaluates and an employment ladder that rewards growth in these domains.

11:30am -12:30pm Lunch

12:30pm – 1:30pm Remote Support- Training and Retaining Student Workers
Speakers:
Les Cropley, Support Center Manager, CT Distance Learning Consortium
Bill Burnes, Technical Support Manager, CT Distance Learning Consortium

The Connecticut Distance Learning Consortium's Support Center provides remote support and assistance to end-users nationwide and beyond. Relying heavily on a team of student workers, training plays a key part in the success of our call center. In our presentation, we will discuss our strategies for training, and later retaining, our student worker force.

1:45pm – 2:45pm Student Staff: The Key to Success
Speakers:
Kellie Campbell, Director, Accelerated Summer College, Assistant Director, Academic Technology, Manager, Language Learning Resource Center, Saint Michael’s College 
Erik Lightbody, Assistant Director – Technical Services, Saint Michael’s College 

Both small and large institutions face the ubiquitous need to do “more with less.” This concept often leads to overburdened staff members, which in turn reflects upon both the quality of service and the ability to produce the best possible product. In a field as diverse and demanding as Higher Education these issues can be especially prevalent. However, a practical solution to this challenge is literally staring us in the face: students. A highly trained group of talented students can take the pressure of the day-to-day off the shoulders of full-time staff, leaving them with more time to focus on big picture projects and long overdue upgrades. The trouble, of course, is getting there. Join us as we discuss the benefits and challenges of a student-centric workforce, including training regiments, accountability, and the impact on our ability to adapt to the ever-changing needs of our faculty, staff, and students.

2:45pm – 3:15pm Panel Discussion

3:15pm End